Frequently Asked Questions
Free Shipping in Canada
Privileged Pricing
Secure Checkout
Ordering
How do I place an order?
You can place an order by selecting your desired item, choosing your size, and adding it to your cart. Once you are ready, proceed to checkout to complete your purchase.
Can I modify or cancel my order after placing it?
Due to our quick processing times, orders cannot be modified or cancelled once they are placed. Please ensure your order is correct before submitting.
Shipping
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary based on the destination but generally take 7-15 business days.
Do you offer international shipping?
Yes, we ship internationally. Please note that shipping costs and additional duties are the responsibility of the customer.
About Our Products
What materials are used in your clothing?
All our clothing is made from high-quality materials sourced for their durability, comfort, and style. We strive to use sustainable materials wherever possible.
How should I care for my purchased items?
Please follow the care instructions on the label of each item to ensure the longevity of your clothing. Most of our garments are suitable for gentle wash and line dry.
Returns and Refunds
What is your return policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@modamystiq.com with details of the product and the defect.
Security
Is my personal information secure?
Yes, your personal information is protected with SSL encryption and is not shared with any third parties without your consent.
Contact Us
How can I get in touch with customer service?
Our customer service team can be reached via email at info@modamystiq.com or through our contact page on the website.
If you have further questions that are not covered in this FAQ, please do not hesitate to contact us through the provided channels.